Jonathan Jaglom’s testimonial

Customers’ Success Stories

Jonathan Jaglom’s testimonial , currently Head of Sale operations at Objet

“Objet is a global leader in jetting polymer materials to produce high-quality models on 3-D Printing platforms. As part of or continual strive to improve our products and services, Objet seeks KPA’s assistance and expertise on the matters of Market Research and Voice of Customers Surveys.

In 2008, Objet successfully completed a Customer Satisfaction Survey across its entire install base in Europe. Set with very tight deadlines, Objet commenced work with KPA September 4th ’08, with little background knowledge prior to the project’s kickoff. In the space of just over one month, KPA assisted Objet in matters of Communication (internal & external), Survey Questionnaire Validation (Internal Focus Groups, expertise on question formulation, etc) as well as Database Validation and Web-Based Questionnaire Evaluation (beta site testing, translation validation, etc). The Survey kicked off October 17th ’08 and the web-based questionnaire was open until November 6th. In this short period of time, KPA continually provided input on survey response, as well as sending out Reminder Letters so as to receive the greatest possible response rate. Upon completion of the survey and thanks in large to KPA, Objet largely exceeded the planned response rate initially estimated.

Analysis of the survey then ensued with close and ongoing association, making sure KPA’s expertise is aligned to Objet’s in-house knowhow so as to attain the best possible understanding of the outcome of the Survey. By December 2nd, KPA submitted its final report to Objet, the contents of which has proved crucial in achieving Objet underlying goal of augmenting Customer Satisfaction.

There is no doubt in Objet’s view that KPA has proven itself to be a formidable partner for Objet on matters of Market Research & Voice of Customers Surveys. Some 20 individuals within Objet have worked closely with KPA throughout the last project sited above; all without exception will attest the remarkable achievements undertaken by KPA and all will share their complete satisfaction with the latter consultancy group. References can be provided upon request to validate this claim.

Objet wishes to thank KPA for the achievements undertaken together and looks forward to further strengthen the partnership established in the years to come.”

Jonathan Jaglom 9th of Dec 2008