Stratasys Ltd (Objet)
Customers’ Success Stories
Objet customer satisfaction and insight program – Case Study
In 2008 KPA conducted for the first time the customer satisfaction survey for Objets’ customers in Europe. This was the first time Objet has taken on this kind of task.
In 2009 KPA’s program was extended to include all of Objets’ customers worldwide (USA and APAC).
Following analysis of the results, Objet establish task forces in all key departments, including customer service, pre-sales, sales and marketing, to define Key Performance Indicators (KPIs) to address the requirements presented in the reports. These KPIs are closely monitored by Objet’s managers and have become part of the Objet customer satisfaction and insight program and their operational processes.
In December 2010 KPA has successfully concluded the 2010 annual customer satisfaction survey, the third customer satisfaction and insight program to be run in Objet.