Reference letter from Lumenis
"Dear Ariel and Yossi,
I would like to thank you for your wonderful and profound work on Lumenis's global satisfaction program which was held across all of Lumenis's sites around the world.
In addition to the operational steps of a global survey process, I have found a skilled supplier that utilizes profound thinking capabilities when analyzing survey results and creating insights that help set future action plans for improving satisfaction.The action plan that was outlined with KPA's help will be implemented and will allow us to carry out the next satisfaction survey with a real chance of improving our results.
Thanks for the extra attention, insightful thinking, and for presenting an outstanding report including benchmark maps based on your large database of customers. I have no doubt that I will be enjoying the fruits of the knowledge and methodology you have shared with me in my future challenges with global satisfaction programs.
I will be happy to recommend KPA's excellent service to potential customers.
With my great appreciation,"