publications on SURVEYS





  • "Bayesian Networks of Customer Satisfaction Survey Data" (with S. Salini), Journal of Applied Statistics, 2009.


  • "Customer Retention: The Key to Success in Unstable Economic Times" (in Hebrew with Rina Fainstein) in Researchers Speak: Market Research and its application in  the Israeli Market edited by O. Kaplan, Globes Business Publishing, 2003, 2nd edition 2008.


  • "On the Planning and Design of Sample Surveys", Journal of Applied Statistics,  Vol. 33, No. 4, 405–415, May 2006.


  • "Customer Surveys: Why and How" (in Hebrew) in Surveys: Some Good, Some Less edited by S. Bar-Lev and C. Fuchs, Hakibbutz Hameuchad Publishing House Ltd. And Haifa University press, 1998.