publications on SURVEYS
- “Modern Analysis of Customer Surveys: comparison of models and integrated analysis”, (with Silvia Salini) Applied Stochastic Models in Business and Industry, August 2011.
- "Standards and Classical techniques in Data Analysis of Customer Satisfaction Surveys" (with S. Salini) in Modern Analysis of Customer Surveys (edited volume with S. Salini as co-editor), John Wiley and Sons, 2011.
- "The ABC Annual Customer Satisfaction Survey" (with S. Salini) in Modern Analysis of Customer Surveys (edited volume with S. Salini as co-editor), John Wiley and Sons, 2011.
- "Bayesian Networks Applied to Customer Surveys" (with G. Perruca and S. Salini) in Modern Analysis of Customer Surveys (edited volume with S. Salini as co-editor), John Wiley and Sons, 2011.
- "Quality Standards and Control Charts Applied to Customer Surveys" (with L. Deldossi and D. Zappa) in Modern Analysis of Customer Surveys (edited volume with S. Salini as co-editor), John Wiley and Sons, 2011.
- "Introduction to the Special Issue on Non Standard Analysis of Customer Satisfaction Survey Data”, Quality Technology and Quantitative Management, Vol. 1, No.1, p. i, 2010.
- "New Frontiers in Survey Data Analysis" (with S. Salini), Quality Progress, , pp. 31-36, 2009.
- "Bayesian Networks of Customer Satisfaction Survey Data" (with S. Salini), Journal of Applied Statistics, 2009.
- "Customer Retention: The Key to Success in Unstable Economic Times" (in Hebrew with Rina Fainstein) in Researchers Speak: Market Research and its application in the Israeli Market edited by O. Kaplan, Globes Business Publishing, 2003, 2nd edition 2008.
- "On the Planning and Design of Sample Surveys", Journal of Applied Statistics, Vol. 33, No. 4, 405–415, May 2006.
- "Customer Surveys: Why and How" (in Hebrew) in Surveys: Some Good, Some Less edited by S. Bar-Lev and C. Fuchs, Hakibbutz Hameuchad Publishing House Ltd. And Haifa University press, 1998.