| Course Syllabus |
 |
|
| Part I: Introduction, Models for Strategic Planning, Strategic Maps (1, 2) |
| Part II: Service Strategy, Human Resources Strategy (3, 4) |
| Part III: Quality and Operational Strategy (5) |
| Part IV: R&D Strategy, CMMI, Risk Management and the MUSING project (6) |
| Part V: IT Strategy (7) |
| Part VI: Change Management and Knowledge Management (8) |
| Presentation by Dr. Y. Shuchmacher |
Available at: Amazon |
Available at: CRC Press |
